The constant change of technology introduces more and new challenges. The change is positive if it enhances your experience and productivity or frees up your time for other priorities. In our time poor work environment it is always hard to spare a few hours to learn comprehensive operation of the latest gadgets, and in most cases we either give up or even do not attempt because of the poor quality of manuals. We understand the challenges you experience and we have designed technical support programs having your employees in mind.

Our help desk services is designed for organisations who prefer to transfer the task of supporting their mobile devices from their IT help desk to MHD Services ensuring their IT staff is focusing on their core business and are based on your internal procedures and are tailored to your requirements.

Providing technical backup to your help desk for:

• Hardware. Our experienced technical staff are familiar with the operation and features of all major brands and models. As new handsets are released to market we ensure test units are available for our evaluation.
• Warranty and non-warranty repairs
• Helping IT department with any information regarding new software or changes.
• Hardware Data security. All handsets disposed of through MHD Services are fully wiped before recycled or disposed.

Network and SIM services

• We have access to all service providers to ensure your needs are addressed swiftly and professionally as a matter of priority.
• One Point of contact for Sim Re-burns for damaged or lost Mobiles.
• Change of plan which includes changing from Blackberry to iPhone or disconnection.
• User leaving the company(sim re-burned to disconnect, voice mail re-activated and if the mobile number is in contract recycled to new user after billing cycle)
• Any changes to mobile number or Information are entered in to registry ready for weekly reporting.

International Roaming

• End User requirement for Connection and disconnection for international roaming specific to dates required for security purposes and all information entered in to the registry for weekly reporting.