Global Blue Chip organisation with 1000+ employees. Currently using MHD Services MDM and Help Desk support.

The MHD Services MDM asset management system contains the details of all hardware and user data and is updated in real time, presenting the information in an ordered, logical format allowing easy access and retrieval and, more importantly, minimum delay in addressing any service user issues.

MHD Services assist 1000’s of Telstra users by managing the Telstra MBRS billing platform by helping to keep the system up to date with relevant information of user names, service number and cost centres with the backing of MHD Services’s own weekly reporting of all activities within the company account including contracts, disconnections, porting, change of user names, handset serial numbers and etc.

We provide weekly reporting to your help desk and required staff of all activities to help assist managing the Smartphone and Tablet fleet.

The monitored tracking, refurbishment and redistribution of contracted Smartphone and Tablet hardware as employees move through the company , removes any excess charges such as ex-employees continuing with services on the company account or contracted services lying idle between users.

Services such as insuring the porting in and out of mobile numbers to or from the company account is done quickly and efficiently with significant time and cost savings on network air time.

We can help you cut cost on monitoring International Roaming voice and data usage, scheduling activation on exact departure date and arrival by disconnecting or connecting data. With the rise of mobile business, smart handsets and the associated higher data usage MHD Services managed service users can plan their international roaming usage down to the hour. With the current standard rate charged for international data usage at the current $15 per megabyte this has reflected significant and immediate savings to our clients with high international traffic.

All inquiries receive a response from our support team within 3 minutes of receiving the issue and then addressed directly or, if needed, delegated to the correct person or department.

Depending to the requirements of your fleet, MHD Services will tailor a team of dedicated, well trained staff familiarised with your internal processes to managed and help your Help Desk Support team.

All appointed MHD Services team members assigned to your company will specifically assist using your internal processes for day to day running and to support your existing support staff. Ultimately this will help reduce the cost and distractions of using in-house resources by more than 50%.

Our support team are experienced with all today’s handset technologies and carrier networks.

Our Technical staff is fully trained to support and rectify any issues with Mobile Smartphone and Tablet handsets includes warranty and out of warranty repairs , loan phones, technical support , and a variety of common network issues such as faulty SIM re-burns, supply of new user SIMs, data supply, voicemail faults.

We understand mobile handsets are an essential tool in today’s growing corporate environment.

Specialist MHD Services resources ensure immediate response and resolution times for service requests. Incidents and user support.

MHD Services Mobile Device Management Services help to not only manage the asset part of your fleet but maintain it by servicing and refurbishing the handsets to the full extent of the Network contract of 2 years and, if needed, beyond.

MHD Services Premium Services includes warranty and out of warranty repair within 24 hours, loan unit facilities and material management. The repair service helps to minimise new equipment costs, as the normal 5% failure rate for new handsets is no longer borne by the company, leading to significant savings on fleets of 500+